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TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999 !!!The following amendment (No. 17, 2006) has not been incorporated. - List of Sections

Section

Compilation Information

Long Title

TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 1—Preliminary

1. Short title [ see Note 1]
2. Commencement [ see Note 1]
3. Objects and regulatory policy
4. Simplified outline
5. Definitions
6. Standard telephone service
7. Application of this Act
7A. Application of the Criminal Code
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 2—Universal Service Regime

TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 1—Introduction


8. Simplified outline
8A. Objects
8B. Special meaning of Australia
8C. Meaning of service area
8D. Meaning of claim period
8E. Meaning of alternative telecommunications services , or ATS
8F. Meaning of approved auditor
8G. Meaning of disability
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 2—Universal service obligation


TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision A—What is the universal service obligation?


9. Universal service obligation
9A. Determinations of what is necessary to ensure reasonable accessibility
9B. What is a service obligation ?
9C. Payphones
9D. Prescribed carriage services
9E. Supply of standard telephone services
9F. Supply of prescribed carriage services
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision B—Universal service areas


9G. Universal service areas
9H. Effect of determination
9J. Transitional arrangements may be determined
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 3—Digital data service obligation


TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision A—What is the digital data service obligation?


10. Digital data service obligation
10A. General digital data service obligation
10B. Special digital data service obligation
10C. Supply of customer equipment or other goods or services
10D. Rebate system
10E. Digital data services
10F. Supply of general digital data services
10G. Supply of special digital data services
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision B—Digital data service areas


10H. General digital data service areas
10J. Special digital data service areas
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 4—The arrangements for fulfilling the universal
service obligation


11. The arrangements that apply to universal service areas
11A. Universal service providers
11B. Former universal service provider may be required to provide information to current universal service provider
11C. Determination of contestable service obligation
11D. Effect of determination
11E. Transitional arrangements may be determined
11F. Section 11C temporarily limited to pilot areas
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 5—The default arrangements: primary universal
service providers


TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision A—What are the default arrangements?


12. The default arrangements
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision B—Primary universal service providers


12A. Determination of primary universal service providers
12B. Effect of determination
12C. Obligations of primary universal service providers
12D. Transitional: when Telstra is taken to be a primary universal service provider
12E. Effect of certain agreements under the Telstra Corporation Act 1991
12EA. Exclusive access to universal service subsidy
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision C—Policy statements and standard marketing plans of
primary universal service providers


12F. Meaning of expressions
12G. Minister may determine requirements for drafts
12H. Obligation to submit a draft policy statement and draft standard marketing plan
12J. Public consultation required on draft policy statement and draft standard marketing plan
12K. Approval of draft policy statement
12L. Approval of draft standard marketing plan
12M. Notice of decision
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision D—ATS marketing plans of primary universal service
providers


12P. Meaning of expressions
12Q. Minister may determine requirements for drafts
12R. Primary universal service provider may submit a draft ATS marketing plan
12S. Public consultation required on draft ATS marketing plan
12T. Approval of draft ATS marketing plan
12U. Notice of decision
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision E—Replacement, variation and revocation of policy
statements, standard marketing plans and ATS marketing plans


12V. Replacement of approved policy statement, approved standard marketing plan or approved ATS marketing plan
12W. Variation of approved policy statement, approved standard marketing plan or approved ATS marketing plan
12X. Notice of decision
12Y. Minister may direct variation or replacement of policy statement or standard marketing plan
12Z. Minister may revoke approved ATS marketing plan
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 6—The standard contestability arrangements:
competing universal service providers


TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision A—What are the standard contestability arrangements?


13. The standard contestability arrangements
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision B—Competing universal service providers


13A. Application to be approved as a competing universal service provider
13B. Approval of person as a competing universal service provider
13C. Date of effect of approval, or variation or revocation of approval
13D. Obligations of competing universal service providers
13E. Surrender of approval as a competing universal service provider
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision C—Policy statements and standard marketing plans of
competing universal service providers


13F. Meaning of expressions
13G. Minister may determine requirements for drafts
13H. Public consultation on draft policy statement or standard marketing plan
13J. Approval of draft policy statement
13K. Approval of draft standard marketing plan
13L. Notice of decision
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision D—ATS marketing plans of competing universal service
providers


13M. Meaning of expressions
13N. Minister may determine requirements for drafts
13P. Public consultation required on draft ATS marketing plan
13Q. Approval of draft ATS marketing plan
13R. Notice of decision
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision E—Replacement, variation and revocation of policy
statements, standard marketing plans and ATS marketing plans


13S. Replacement of approved policy statement, approved standard marketing plan or approved ATS marketing plan
13T. Variation of approved policy statement, approved standard marketing plan or approved ATS marketing plan
13U. Notice of decision
13V. Minister may revoke approved ATS marketing plan
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 7—Determination of alternative arrangements for
fulfilling the universal service obligation


14. Determination of alternative arrangements
14A. Effect of determination
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 8—Digital data service providers


TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision A—General


15. Digital data service providers
15A. Effect of digital data service provider determination
15B. Former digital data service provider may be required to provide information to current digital data service provider
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision B—Digital data service plans


15C. Digital data service provider must submit draft digital data service plan
15D. Digital data service plans
15E. Replacement of approved digital data service plan
15F. Approval of draft digital data service plan by Minister
15G. Public consultation—draft plan
15H. Minister to have regard to certain matters
15J. Minister may formulate requirements for draft plans
15K. Notification of decision
15L. Variation of approved digital data service plan
15M. Notice of decision on variation
15N. Minister may direct variation or replacement of plan
15P. Compliance with approved digital data service plan
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 9—Universal service subsidy


16. Determination of universal service subsidy
16A. Minister must seek ACMA's advice
16B. Effect of the determination
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 10—Digital data cost of digital data service
providers


17. Digital data cost of a digital data service provider for a claim period
17A. Reduction of excessive costs
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 11—Regulation of universal service charges


18. Universal service charges
18A. Determination subjecting universal service charges to price control arrangements
18B. Price control determinations
18C. Content of price control determinations
18D. Price control determinations subject to determinations under Part 9
18E. Compliance with price control determinations
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 12—Regulation of digital data service charges


19. Digital data service charges
19A. Determination subjecting digital data service charges to price control arrangements
19B. Price control determinations
19C. Content of price control determinations
19D. Price control determinations subject to determinations under Part 9
19E. Compliance with price control determinations
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 13—Assessment, collection, recovery and
distribution of levy


TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision A—Eligible revenue of participating persons


20. Participating person must lodge return of eligible revenue
20A. Who is a participating person ?
20B. What is eligible revenue ?
20C. What is an eligible revenue period ?
20D. Audit report of eligible revenue return
20E. ACMA may inquire into correctness of return
20F. ACMA to assess eligible revenue
20G. Assessment based on estimate of eligible revenue
20H. Levy contribution factor
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision B—Levy credits


20J. Claims for levy credit
20K. Audit report of claim
20L. ACMA to publish claims or a summary of claims
20M. ACMA may inquire into correctness of claim
20N. ACMA to assess levy credit
20P. Principles for assessing and adjusting claims
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision C—Entitlement to levy distributions and liability for
levy


20Q. No levy payable unless at least one claim for a levy credit is made
20R. Levy debit of a participating person
20S. Levy debit balance
20T. Levy credit balance
20U. ACMA to make written assessment
20V. Publication of assessment
20W. Variation of assessments
20X. ACMA may accept statements
20Y. Multiple assessments in the same document
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Subdivision D—Collection and recovery of levy


20Z. When levy payable
20ZA. Levy a debt due to the Commonwealth
20ZB. Validity of assessment
20ZC. Evidence of assessment
20ZD. Onus of establishing incorrectness of assessment
20ZE. Refund of overpayment of levy
20ZF. Cancellation of certain exemptions from levy
20ZG. Commonwealth not liable to levy
20ZH. Performance bonds and guarantees
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 14—The Universal Service Account and distributions
of levy


21. Universal Service Account
21A. Credits to Universal Service Account
21B. Purposes of Universal Service Account
21C. Levy distribution
21D. Distribution of remaining balance of the Universal Service Account
21E. Recovery of overpayments
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 15—Disclosure of information


22. Public may request information
22A. Request for information that is unavailable under section 22
22B. How the ACMA is to comply with a request
22C. Minister's information-gathering powers
22D. Minister may modify way in which this Division applies
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 16—Other matters


23. ACMA must maintain Register/s
23A. Delegation to the ACMA
23B. Effect of failure to publish notices in the Gazette
23C. Offence of failing to lodge eligible revenue return
23D. Penalty for late payment of levy
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 3—The National Relay Service

TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 1—Introduction


93. Simplified outline
94. Definitions
94A. Who is a participating person ?
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 2—The National Relay Service


95. The National Relay Service (the NRS)
96. Publication of costs of providing the NRS
97. ACMA reports and advice about NRS service plans
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 3—The NRS levy


98. Levy quarters
99. Persons liable to pay levy (taxpayers)
100. Amount of levy
100A. Variation of taxpayer's NRS contribution amount
101. Payment of levy
101A. Penalty for late payment of levy
101B. Performance bonds and guarantees
101C. Meaning of most recent eligible revenue assessment
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 4—The NRS Account


102. The NRS Account
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 4—Continued access to untimed local calls

103. Simplified outline
104. Requirement to provide an untimed local call option
105. Untimed local call option
106. Eligible local calls
107. Benefits for customers outside standard zones
108. Standard zones
109. Applicable zones
110. Eligible customer
111. Points
112. Application of this Part
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 5—Customer service guarantee

113. Simplified outline
114. Interpretation
115. Performance standards
116. Damages for breach of performance standards
117. Scale of damages for breach of performance standards
117A. Time for payment of damages for breach of performance standards
118. Remedial directions—compliance with performance standards
118A. Right of contribution
119. Evidentiary certificate issued by the Telecommunications Industry Ombudsman
120. Waiver of customer service guarantee
121. Savings of other laws and remedies
122. Breach of performance standard is not an offence
123. Clause 1 of Schedule 2 to the Telecommunications Act 1997 does not apply to a breach of a performance standard
124. Minister may direct the ACMA about the use of its powers under this Part
125. Review of performance standards following Ministerial direction
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 6—The Telecommunications Industry Ombudsman

126. Simplified outline
127. Eligible carriage service providers
128. Telecommunications Industry Ombudsman scheme
129. Exemptions from requirement to join scheme
130. Direction to join scheme
131. Determination that a class of carriage service providers must join scheme
132. Members of scheme must comply with scheme
133. Register of members of scheme
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 7—Protection for residential customers against failure by
carriage service providers to provide standard carriage services

134. Simplified outline
135. Scope of Part
136. Standard residential customer
137. Protected payments
138. Compliance with protection schemes for protected payments
139. Protection schemes for protected payments—alternative supply of standard carriage services
140. Protection schemes for protected payments—third party guarantee
141. Protection schemes for protected payments—insurance cover
142. Protection schemes for protected payments—holding of payments in trust accounts
143. Waiver of protection by customers
144. Incidental rules
145. Enforcement of protection schemes
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 8—Provision of emergency call services

146. Simplified outline
147. Provision of emergency call services
148. Compliance with determination
149. Access to emergency call services
150. Ministerial pricing determinations
151. Access to be provided
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 9—Price control arrangements for Telstra

152. Simplified outline
153. Definitions
154. Minister may determine price control arrangements
155. Effect of price control arrangements
156. Alteration of charges subject to price control arrangements
157. Carrier charges subject to notification and disallowance
158. Alteration of charges subject to notification and disallowance
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 9A—Telephone sex services

158A. Simplified outline
158B. Unacceptable conduct in relation to a telephone sex service
158C. Supply of goods or services not to be tied to the supply of telephone sex services
158D. Regulations may prohibit or regulate certain telephone sex services
158E. Aiding, abetting etc.
158F. Evidentiary certificate—telephone sex service
158G. Onus of proof—agreement and limiting access
158H. Approved prefix
158J. Telephone sex service
158K. Telephone sex service provider
158L. Voice call
158M. Savings of other laws
158N. Transitional
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 9B—Independent reviews of regional telecommunications

TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 1—Independent reviews of regional telecommunications


158P. Reviews of regional telecommunications to be conducted by the RTIRC
158Q. Report of review
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 2—Regional Telecommunications Independent Review
Committee (RTIRC)


158R. Establishment of the RTIRC
158S. Functions of the RTIRC
158T. Membership of the RTIRC
158U. Appointment of RTIRC members
158V. Acting appointments—RTIRC Chair
158W. Procedures
158X. Disclosure of interests
158Y. Remuneration and allowances
158Z. Leave of absence
158ZA.Resignation
158ZB.Termination of appointment
158ZC.Other terms and conditions
158ZD.Assistance to RTIRC
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 9C—Communications Fund

TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 1—Introduction


158ZE.Simplified outline
158ZF.Definitions
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 2—Establishment of the Communications Fund


158ZG.Establishment of the Communications Fund
158ZH.Establishment of the Communications Fund Special Account
158ZI.Purposes of the Fund Account
158ZJ.Credit of $2 billion to the Fund Account
158ZK.Transfer of financial assets to the Fund
158ZL.Grant of financial assistance to a State
158ZM.Grant of financial assistance to a person other than a State
158ZN.Delegation by Secretary of the Department
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Division 3—Investment of the Communications Fund


158ZO.Investment of the Fund
158ZP.Management of investments of the Fund
158ZQ.Derivatives
158ZR.Bonus shares etc.
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Part 10—Miscellaneous

159. Direction to Telstra to comply with this Act
159A. Review of operation of Parts 2 and 5 of this Act
159B. Connect Australia package
160. Regulations
TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999
Notes to the Telecommunications (Consumer Protection and Service Standards) Act 1999

Table A

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